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For account, AI, TikTok, or publishing questions, send the workspace owner the details below so the issue can be resolved quickly.

Support guide · Updated August 2026

What to include

  • The email address on your Phoenix workspace.
  • The page or feature where the issue happened.
  • The exact error message and approximate time.
  • Whether the issue affects one plan or the whole workspace.

Account and privacy requests

For account access, data export, correction, or deletion requests, contact the owner of the Phoenix deployment from the email associated with your workspace. Do not send passwords, API keys, access tokens, or verification codes.

TikTok developer support

For OAuth or publishing issues, include the redirect URL and the TikTok error shown after authorization. Phoenix cannot approve a TikTok developer app or change TikTok account permissions on your behalf.

This deployment does not publish an unverified support inbox. Add the company support address here once the service owner has confirmed the official contact channel.
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